At Whatapot.com, we are committed to ensuring your order is delivered promptly and efficiently. This Delivery Policy outlines our procedures and the information you need regarding shipping costs, delivery timelines, and courier services.
Shipping costs will be clearly displayed during the checkout process, allowing you to review the total amount before finalizing your order.
We aim to dispatch your order as swiftly as possible, with the following estimated delivery times from the date of shipment:
- United Kingdom: 2-4 business days
- European Union: 3-10 business days
- United States: 5-10 business days
Please note that these timeframes are estimates and may vary based on your location and any unforeseen circumstances that may arise.
- Tracking: We use Royal Mail for all our deliveries. Once your order is shipped, you will receive a notification with tracking information (if applicable), allowing you to monitor your delivery progress.
- Order Dispatch: Once your order is confirmed, it will typically be processed and shipped within 3-5 working days. If we cannot deliver your order within 30 days of the order date, we will notify you promptly. You will then have the option to cancel your order for a full refund.
- Receipt of Goods: All deliveries must be signed for upon receipt. We recommend inspecting the package to ensure that the items received match the delivery paperwork and are undamaged. Please retain your delivery note and packaging for reference. In the event of missing or damaged items, please contact our customer service team at [email protected] within 14 days of delivery to report the issue.
- Risk of Loss; The risk of loss or damage to the products transfers to you once they have been delivered to the specified address. After delivery, Whatapot will not be liable for any loss, damage, or destruction of the products.
- Customs, Duties, and Taxes: For international orders, customs duties and taxes may apply. Please be aware that these charges are not included in the shipping costs and are the responsibility of the recipient. Informing your customers of potential customs charges can help prevent delays or issues during delivery.
If you have any questions or require assistance regarding your order, please do not hesitate to contact us at [email protected]. We are here to help and ensure a smooth shopping experience.