Welcome to whatapot.com (the “Website”). These Terms and Conditions (the “Terms”) govern your use of the Website and any related services, as well as your purchase of products offered on the Website. By accessing, browsing, or using any part of the Website, you agree to be bound by these Terms, as well as our Privacy Policy and other policies or disclaimers posted on the Website. If you do not agree to these Terms, you must not use the Website or purchase any products.
The Website is operated by Whatapot S.r.l., an Italy-based entity, and complies with the legal requirements and consumer protection laws of Italy. These Terms apply irrespective of the country or region from which you access the Website. The laws of Italy will apply to any contract formed between you and Whatapot, except as otherwise required by applicable mandatory laws of your jurisdiction.
Acceptance of Terms
By using the Website, you affirm that you are legally capable of entering into binding contracts under the applicable laws of your jurisdiction. If you are accessing the Website on behalf of a legal entity, you warrant that you have the authority to bind that entity to these Terms.
You must be of legal age to purchase products from our Website, and we reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including but not limited to, situations where we suspect fraud or other violations of law.
Payment Terms
We offer several secure payment options to make your shopping experience seamless and flexible. Payments can be made using the following methods: Stripe; PayPal; WooPayments.
Prices for all products are displayed in Euros (€) and United States Dollars ($). You may select either currency during the checkout process. However, we accept payments in a variety of other currencies, and conversions will be handled automatically by our payment processors according to the current exchange rates. All costs, including taxes and shipping, will be clearly presented to you before confirming your order.
Please note that currency conversions might include additional fees, depending on the policy of your payment provider or bank. We do not assume any liability for such charges.
Order Process and Confirmation
Once your order is placed through the Website, you will receive a confirmation email detailing your purchase. This confirmation does not signify acceptance of your order; it merely acknowledges that we have received your order. We reserve the right to accept or decline your order for any reason at any stage of the transaction. In the event that we are unable to fulfill your order (e.g., due to unavailability of stock), we will notify you and issue a full refund.
Shipping & Delivery
Whatapot offers international shipping to a variety of destinations, subject to applicable shipping charges. Shipping times vary depending on the destination country, shipping method, and product availability. Estimated delivery times will be provided at the time of checkout. While we strive to ensure timely delivery, these are only estimates and are not guaranteed.
International customers may be responsible for customs duties, taxes, or other import fees applicable to their order. These charges are not included in the purchase price or shipping cost, and we are not liable for any delays or additional fees imposed by customs. We recommend checking with your local customs office for more information on applicable duties and taxes.
For complete information on shipping, including available shipping options, timeframes, and associated costs, please refer to our Shipping & Delivery page.
Returns, Exchanges, and Refunds
Our goal is to ensure customer satisfaction with every purchase. In the event that you are not completely satisfied with your order, you may return or exchange the item(s) in accordance with our returns policy. Returns must be initiated within the period specified on our Returns & Refunds page and must meet the criteria outlined there.
Please note that certain products may not be eligible for return or exchange, such as personalized items or items made to order. For full details, including conditions for return, exchange procedures, and refund eligibility, please refer to our Returns & Refunds page.
Refunds for eligible items will be processed using the original payment method. Refund times may vary depending on your payment provider and the applicable bank or credit card policies.
Limitation of Liability
While we strive to provide accurate and up-to-date information on the Website, we make no representations, warranties, or guarantees, whether express or implied, regarding the accuracy, completeness, or suitability of the content on this Website or the availability of products. We do not warrant that the Website will be error-free, uninterrupted, or free from viruses or harmful components.
To the fullest extent permitted by applicable law, Whatapot, its officers, employees, and partners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Website, the purchase of any products, or your reliance on the information provided on the Website. This includes, but is not limited to, any loss of data, loss of profits, or loss of business opportunities.
Our maximum liability to you for any claim arising from the purchase of any product will be limited to the amount paid by you for the product in question.
Intellectual Property
All content, logos, trademarks, images, and designs displayed on the Website are the property of Whatapot or its licensors and are protected by intellectual property laws. You are not permitted to copy, reproduce, distribute, modify, create derivative works from, or otherwise exploit any content without our express written consent.
Unauthorized use of any materials on the Website may result in civil or criminal liability.
User Conduct and Prohibited Activities
Users of the Website are prohibited from:
- Attempting to gain unauthorized access to the Website, other accounts, computer systems, or networks connected to the Website.
- Engaging in any activity that could disrupt, disable, or overburden the Website’s infrastructure.
- Using any robot, spider, scraper, or automated means to access the Website for any purpose.
- Misusing promotional offers or engaging in fraudulent activity.
- Violating any applicable local, state, national, or international law while using the Website.
We reserve the right to suspend or terminate your access to the Website if you violate any of these Terms or engage in unlawful activities.
Privacy and Data Sharing
We take your privacy seriously and are committed to protecting your personal information. For details on how we collect, use, and protect your data, please review our Privacy Policy. By using the Website and providing us with your personal information, you consent to the collection and use of your information as described in the Privacy Policy.
Please note that we may share your personal data with third-party service providers and business partners, including suppliers, to ensure product availability and order fulfillment. Any data sharing will be conducted in accordance with applicable data protection laws.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in England and Wales.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Modifications to the Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes to the Terms will be posted on this page, and the date of the latest revision will be indicated at the top of the document. Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us through our Contact Us page or via email at [email protected].